Please note that if you wish to return and/or obtain a refund for a product that was obtained from a Sheersense Distributor, and not from the Sheersense.shop website, then it is important that the item be returned to and/or refunded by the Distributor from whom it was purchased.
Returns Procedure
In the first instance contact Sheersense at packaging@sheersense.shop
A case-numbered RMA (Return Merchandise Authorisation) form will be issued by email which will need to be completed and sent back with the product.
As well as the item to be returned, the package must include the properly completed case-numbered RMA form which must include the original Order Number of the item being returned and the reason for returning the product, the customer's name and telephone number or email address, together with the date of the sale.
Each item to be returned must have its own RMA Form. And no item will be accepted without an accompanying RMA form.
It must be posted using ‘Signed For’ delivery. Items must be properly protected for posting back to us. The packaging that the item arrived in could be used for a return. Returns arriving at Sheersense having been damaged in the post through poor protection cannot be accepted for a replacement or a refund.
Once Sheersense is in receipt of the product it can be checked and, if appropriate, a replacement or refund will be issued.
Refunds will be made within 14 calendar days of receipt of the item.
Damaged Product/Wrong Item
You must inform us within 48 Hours of receiving your order if you find a damaged product or wrong item by email to packaging@Sheersense.shop describing the problem and, in the case of damage, including photographic evidence.
If damaged or the wrong item sent from Sheersense, you should send the product back to us, in appropriate packaging, within 30 calendar days (from the date of delivery) together with its completed RMA form.
Once Sheersense is in receipt of the product it can be checked and, if appropriate, a replacement or refund will be issued.
If the item is replaced then it will be the same product and in the same colour. (No alternatives can be given other than the original product, unless there are none available and then a refund will be issued).
You will be refunded P&P.
Important: please note that deliveries diverted at the request of the recipient to the courier, and/or receipt without signature where one is required, will invalidate return requests.
Missing items: Please be very careful when opening your orders for products rolling away or being left in bubble wrap. Your orders are all carefully double-checked prior to leaving Packaging Department.
Order/Item Cancellation
If you are unsatisfied with the product for any reason and wish to return it then:
You must inform Sheersense within 14 days of receiving your order to packaging@Sheersense.shop describing your reason for return.
It must be returned to Sheersense unopened and undamaged, with the seal intact and in re-saleable condition.
You have 14 days after receipt of the RMA to return the products.
Postage will be paid by the Customer.
Faulty Returns
You can return (faulty) product back to Sheersense if:
You inform Sheersense within 14 days of receiving your order to packaging@Sheersense.shop describing your reason for return and include photographic evidence where appropriate.
It must be returned to Sheersense for inspection with the completed RMA Form.
After further investigation and fault found a refund or replacement will be arranged.
If deemed to be no fault the product will be returned to you after a payment for p&p is made. A full explanation will be provided, and no refund of P&P will be given.
Returns due to an adverse reaction or allergy
If you experience an adverse reaction or allergy issue with any of our products you are advised to contact your physician immediately.
To return a product based on an adverse reaction or allergy you must:
Contact Sheersense to explain the issue, with photographic evidence where appropriate, to packaging@Sheersense.shop.
Then return the product to Sheersense for inspection with completed RMA Form.
Further details may be requested either by email or by telephone. For example, if more than a third of the product has been used then a fuller explanation may be required.
All personal details will be kept confidential in accordance with data protection legislation.
It should be noted that such reaction does not make the product faulty and the company is not obliged to issue a refund in such circumstances. However, each claim will be dealt with sympathetically and on its merit.
This does not affect your statutory rights
Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us.
Sheersense Returns and Refunds Policy 25 5 2025